Office Phone Booth Warranty, Maintenance & Spare Parts
We provide a 5-year warranty for our office phone booth, with coverage subject to proper installation, normal use, and after-sales review. This page explains the warranty scope and limitations, maintenance guidance, spare parts support, and after-sales review process for our phone booth products, helping buyers understand how to request maintenance guidance, spare parts or replacement-part support, and warranty-related after-sales assessment.
Warranty scope and limitations under normal use and proper installation.
Maintenance guidance available upon request
Spare part replacement for long-term projects
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What the Warranty Covers and What Needs Review
For every after-sales issue raised by a buyer, the after-sales team reviews the buyer’s issue description, order information, issue details, and any available photos or videos. When necessary, the review may also refer to pre-packing inspection records, loading records, or other delivery-related information. The table below helps buyers understand which situations may be reviewed under warranty and which situations usually require further checking before the support direction can be confirmed.
| Situations That May Be Reviewed Under Warranty | Review or Support Direction |
|---|---|
| Delivered components with possible quality issues | Whether the product was installed correctly according to the installation guidance |
| Electronic parts included in the delivered order | Whether there has been any unauthorized modification or customer-side adjustment |
| Issues found under proper installation and normal use | Whether the use environment involves electrical issues, water damage, impact, or misuse |
| Delivered components that have not yet been installed | Whether the issue is related to shipping damage or logistics-related damage |
| After-sales issues supported by clear photos, videos, or order information | The factory will start the after-sales process and prepare spare parts or replacement parts for the user |
If an after-sales issue is caused by incorrect installation, misuse, unauthorized modification, site conditions, shipping damage, or customer-side handling, it may fall outside normal warranty coverage. Buyers should submit clear order information and issue details so the after-sales team can review the warranty boundary in a timely manner and confirm the next support direction.
Maintenance Guidance Available Upon Request
When buyers need support for daily use and long-term care of the phone booth, they are advised to contact the after-sales team and request the latest maintenance guidance.
Professional Guidance and Cleaning Agent Reminder
All maintenance and care should be carried out according to the actual model, configuration, and guidance provided by the after-sales team. In particular, using the wrong cleaning agent may damage powder-coated steel surfaces, the paint finish, glass, or other components. Therefore, harsh or unsuitable cleaning liquids are not recommended without confirmation.
Spare Parts and Replacement Support
For office phone booths, we can provide spare parts and replacement support based on the order type, project requirements, and actual configuration. Some commonly used installation parts or easy-to-replace accessories may be prepared with the order to help reduce waiting time when parts are needed during installation or later maintenance.
For parts that are not included in the spare parts shipped with the order, buyers should provide order details, the booth model, part information, photos or videos, and a clear issue description so the support team can review the request and confirm the next support step.
| Support Need | What Buyers Should Prepare |
|---|---|
| Replacement part request | Order details, affected part, photos or videos |
| Fan, power, lighting, or control module issue | Order configuration, delivered order information, wiring photos or videos, and issue description |
| Remote replacement guidance | Issue description, part identification information, and related photos or videos |
| Complex component replacement | Booth model, part condition, and issue details, with after-sales review to confirm whether the part can be replaced, whether professional handling is required, or whether partial disassembly and reassembly may be involved |
Shipping Damage Review Support
In real project deliveries, goods may sometimes be damaged during transportation or delivery. If buyers find possible damage after receiving the office phone booth, they should take photos or videos in time to record the product condition, packaging condition, unloading condition, how the goods were positioned, and the damaged areas at that moment.
After receiving the related information, we will review the order information, packing records, loading records, and photos or videos submitted by the buyer to assess whether the issue may be related to transportation, delivery, or logistics handling. We will prioritize the after-sales review based on the information submitted by the buyer and, after confirming the affected parts, arrange the necessary replacement parts or substitute part support as soon as possible. The cause and responsibility can then be further reviewed in the follow-up process.
Relocation and Re-installation Support
Our office phone booth is designed with future movement, relocation, and re-installation needs in mind. The product is equipped with bottom casters and leveling feet, allowing position adjustment under suitable site conditions. However, the specific method for moving, relocation, or re-installation should still be reviewed based on the project situation, site conditions, booth condition, and component condition.
| Situation | Support Boundary |
|---|---|
| Short-distance movement within the same office space | When the floor condition is suitable and the moving path allows, the height of the leveling feet must first be lowered before the booth is moved to the new position. After positioning, the booth should be leveled again. |
| Re-installation after relocation | This depends on component condition, accessory completeness, installation method, and site conditions. If the issue is a product quality issue under proper installation and normal use, it may enter warranty review. If the issue is caused by relocation, re-installation, or failure to re-level the booth, it should be handled through after-sales review. |
Before relocation, movement, or re-installation, buyers are advised to consult us in advance and provide the booth condition, site conditions, component completeness, moving path, and planned installation position in writing. We will review the submitted information as soon as possible and provide the buyer with the next recommendation or support direction in a timely manner.
Final Support Request and FAQ
Before buyers send the supplier a support request related to warranty, maintenance, spare parts, shipping damage, relocation, or re-installation, they are advised to prepare the relevant order information, booth model, specific issue description, and photos or videos. If the request involves delivery damage, shipping or receiving records should also be prepared.
Support Request Path
Submit order information → Send photos or videos → Identify the affected issue → Team review → Confirm next support step
Short FAQ Before Sending a Support Request
Is a 5-year warranty available for office phone booths?
Yes. A 5-year warranty is available, with coverage subject to proper installation, normal use, and after-sales review.
What does the office phone booth warranty cover?
Warranty coverage is reviewed according to the delivered order, issue details, proper installation, normal use, and submitted information. If the issue is a product quality issue under proper installation and normal use, it may enter warranty review. The final support direction depends on the after-sales review result.
Are spare parts prepared automatically for office pod orders?
Yes. A certain quantity of spare parts is prepared with office pod orders based on the order size. This does not mean every part is automatically included; later spare parts or replacement support still depends on the delivered order, affected part, and after-sales review.
Can I request office pod maintenance guidance?
Yes. Buyers can request maintenance guidance for the delivered model and actual configuration.
Is shipping damage covered by the warranty?
Shipping damage is usually handled through delivery or logistics damage review and is not treated as ordinary warranty coverage. Buyers should provide product condition photos or videos, packaging photos, carton labels or packaging labels, order details, or shipment reference information so the after-sales team can review the issue.
Can office phone booths be moved or re-installed later?
Yes. Buyers can request a review before moving or re-installing the booth. The support method depends on site conditions, booth condition, component condition, moving path, and installation method.